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<channel>
	<title>Academic Computing Services</title>
	<atom:link href="http://helpdesk.project.dyc.edu/feed/" rel="self" type="application/rss+xml" />
	<link>http://helpdesk.project.dyc.edu</link>
	<description>Help Desk Blog</description>
	<pubDate>Wed, 19 Nov 2008 18:45:24 +0000</pubDate>
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	<language>en</language>
			<item>
		<title>Thanksgiving week hours</title>
		<link>http://helpdesk.project.dyc.edu/2008/11/19/thanksgiving-week-hours/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/11/19/thanksgiving-week-hours/#comments</comments>
		<pubDate>Wed, 19 Nov 2008 14:00:53 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[calendar]]></category>

		<category><![CDATA[schedule]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/?p=103</guid>
		<description><![CDATA[The computer labs will close at 4:30 p.m. on Wednesday, Nov. 26 and will be closed Thursday and Friday for the Thanksgiving holiday.
The computer labs WILL BE OPEN Saturday and Sunday (Nov. 29-30) for regular hours.
]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/11/19/thanksgiving-week-hours/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Student Appreciation Days Raffle of USB 2gig drive Winners</title>
		<link>http://helpdesk.project.dyc.edu/2008/11/04/student-appreciation-days-raffle-of-usb-2-gig-drives-nov-4-5/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/11/04/student-appreciation-days-raffle-of-usb-2-gig-drives-nov-4-5/#comments</comments>
		<pubDate>Tue, 04 Nov 2008 15:29:00 +0000</pubDate>
		<dc:creator>jaye</dc:creator>
		
		<category><![CDATA[free]]></category>

		<category><![CDATA[student appreciation]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/?p=102</guid>
		<description><![CDATA[Please check your DYC email from DL Manager to see the complete list of winners. Thank you to all that participated. Good luck next time.
-Instructional Support Services
]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/11/04/student-appreciation-days-raffle-of-usb-2-gig-drives-nov-4-5/feed/</wfw:commentRss>
		</item>
		<item>
		<title>STACI has a new username for you to use to login</title>
		<link>http://helpdesk.project.dyc.edu/2008/09/09/staci-username/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/09/09/staci-username/#comments</comments>
		<pubDate>Tue, 09 Sep 2008 12:19:08 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[STACI]]></category>

		<category><![CDATA[passwords]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2008/06/11/staci-has-a-new-username-for-you-to-use/</guid>
		<description><![CDATA[Student access to STACI has been upgraded to allow login with the college network username and password, instead of the separate username that has been in use for STACI.
The &#8220;Classic STACI&#8221; username and passwords will no longer work, so if you don&#8217;t know your DYC network password, contact Academic Computing Services as soon as possible [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/09/09/staci-username/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Where wireless is available on campus</title>
		<link>http://helpdesk.project.dyc.edu/2008/07/17/where-wireless-is-available-on-campus/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/07/17/where-wireless-is-available-on-campus/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 14:21:34 +0000</pubDate>
		<dc:creator>jaye</dc:creator>
		
		<category><![CDATA[FAQ]]></category>

		<category><![CDATA[wireless network]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2008/07/17/where-wireless-is-available-on-campus/</guid>
		<description><![CDATA[Wireless spots are available on campus in these areas:
- Spartan Spot Cafe
- College Center
- Madonna Hall Lounge
- Montante Family Library
- the college residences: Marguerite Hall dorm and the apartments

Directions for setting up your computer
]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/07/17/where-wireless-is-available-on-campus/feed/</wfw:commentRss>
		</item>
		<item>
		<title>how to import your DYC mail into Gmail</title>
		<link>http://helpdesk.project.dyc.edu/2008/07/16/dyc-mail-into-gmail/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/07/16/dyc-mail-into-gmail/#comments</comments>
		<pubDate>Wed, 16 Jul 2008 13:20:25 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[email]]></category>

		<category><![CDATA[gmail]]></category>

		<category><![CDATA[how-to]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2007/08/22/hot-to-import-your-dyc-mail-into-yahoo-or-gmail/</guid>
		<description><![CDATA[Many students ask about &#8220;forwarding&#8221; their DYC email to their personal Yahoo or Gmail email addresses, because most people have a personal email account that they plan to continue to use in addition to their DYC address. 
Even though forwarding services are not available on the D&#8217;Youville email server, you can still set up your [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/07/16/dyc-mail-into-gmail/feed/</wfw:commentRss>
		</item>
		<item>
		<title>How to change your DYC network login / STACI password</title>
		<link>http://helpdesk.project.dyc.edu/2008/07/14/how-to-change-loginstaci-password/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/07/14/how-to-change-loginstaci-password/#comments</comments>
		<pubDate>Mon, 14 Jul 2008 20:19:15 +0000</pubDate>
		<dc:creator>jaye</dc:creator>
		
		<category><![CDATA[FAQ]]></category>

		<category><![CDATA[STACI]]></category>

		<category><![CDATA[help desk]]></category>

		<category><![CDATA[how-to]]></category>

		<category><![CDATA[passwords]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2008/07/14/how-to-change-loginstaci-password/</guid>
		<description><![CDATA[1) Log into your DYC webmail
2) Click the “Options” link along the left side navigation panel:  

3) Click on the “Change Password” button towards the bottom of the page:  

4) Fill out the form to change your password. Enter “dycmail” in the domain field and click “OK”

The new password you make will now [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/07/14/how-to-change-loginstaci-password/feed/</wfw:commentRss>
		</item>
		<item>
		<title>DYC username changes</title>
		<link>http://helpdesk.project.dyc.edu/2008/06/25/dyc-username-changes/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/06/25/dyc-username-changes/#comments</comments>
		<pubDate>Wed, 25 Jun 2008 19:42:49 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[STACI]]></category>

		<category><![CDATA[email]]></category>

		<category><![CDATA[passwords]]></category>

		<category><![CDATA[wireless network]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2008/06/25/dyc-username-changes/</guid>
		<description><![CDATA[Starting in June 2008, D&#8217;Youville students are being issued a username for the DYC network that is different than the style of usernames issued to students who have been registered at D&#8217;Youville prior to June 2008.
New students can use the login instructions that are available at any of the following locations:

Academic Computing Services (BFC-008)
Connections (Bauer [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/06/25/dyc-username-changes/feed/</wfw:commentRss>
		</item>
		<item>
		<title>print policy</title>
		<link>http://helpdesk.project.dyc.edu/2008/06/18/print-policy/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/06/18/print-policy/#comments</comments>
		<pubDate>Wed, 18 Jun 2008 05:01:27 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[printing]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2008/06/18/print-policy/</guid>
		<description><![CDATA[D&#8217;Youville does not charge students for printing, but there is a limit on what students can print.

Print only academic work; printing for personal use is not allowed.
Do not print more than two copies of any one document. Print one to turn in to your instructor, and one to keep for your own records.
Do not scan [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/06/18/print-policy/feed/</wfw:commentRss>
		</item>
		<item>
		<title>&#8220;Which login do I use?&#8221; - a frequently asked question (FAQ)</title>
		<link>http://helpdesk.project.dyc.edu/2008/06/17/which-login-do-i-use-a-frequently-asked-question-faq/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/06/17/which-login-do-i-use-a-frequently-asked-question-faq/#comments</comments>
		<pubDate>Tue, 17 Jun 2008 14:53:44 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[FAQ]]></category>

		<category><![CDATA[STACI]]></category>

		<category><![CDATA[passwords]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2008/06/17/which-login-do-i-use-a-frequently-asked-question-faq/</guid>
		<description><![CDATA[One of the more frequently asked questions (FAQ) we hear is about which login to use for which computer-based service. With several different usernames and passwords that a student could use on campus, it is not hard to get them mixed up.
For example, if you&#8217;re using your own laptop computer to connect to Blackboard wirelessly [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/06/17/which-login-do-i-use-a-frequently-asked-question-faq/feed/</wfw:commentRss>
		</item>
		<item>
		<title>web browser choices</title>
		<link>http://helpdesk.project.dyc.edu/2008/06/16/web-browser-choices/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/06/16/web-browser-choices/#comments</comments>
		<pubDate>Mon, 16 Jun 2008 17:55:43 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[help desk]]></category>

		<category><![CDATA[how-to]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2008/06/16/web-browser-choices/</guid>
		<description><![CDATA[The computers in the computer classrooms and the computer labs have more than one web browser installed, so that if the web site you&#8217;re trying to access is picky about which browser you use, you have enough choices to get where you want to go.
Here&#8217;s a short list of some known issues:


Use this browswer:
To access [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/06/16/web-browser-choices/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Computer Lab Schedule</title>
		<link>http://helpdesk.project.dyc.edu/2008/05/23/computer-lab-schedule/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/05/23/computer-lab-schedule/#comments</comments>
		<pubDate>Fri, 23 May 2008 11:15:14 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[calendar]]></category>

		<category><![CDATA[schedule]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2007/09/07/computer-lab-schedule/</guid>
		<description><![CDATA[Fall/Spring semester schedule:
Monday through Friday: 7:30 a.m. to 11:00 p.m.
Saturday: 10:00 a.m. to 4:00 p.m.
Sunday: Noon to 8:00 p.m.
October 31, 2008 Friday Halloween
The computer labs are open 7:30am-9pm
Also CLOSED on these days:
Monday, September 1 Labor Day
Monday, October 13 Columbus Day
Thursday &#38; Friday, November 27-28 Thanksgiving
Wednesday-Friday December 24-26 Christmas
Thursday &#38; Friday January 1-2
Monday, February 16 President&#8217;s [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/05/23/computer-lab-schedule/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Set Powerpoint header and footer on handouts</title>
		<link>http://helpdesk.project.dyc.edu/2008/04/30/set-powerpoint-header-and-footer-on-handouts/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/04/30/set-powerpoint-header-and-footer-on-handouts/#comments</comments>
		<pubDate>Thu, 01 May 2008 00:57:41 +0000</pubDate>
		<dc:creator>Matt West</dc:creator>
		
		<category><![CDATA[Microsoft Powerpoint]]></category>

		<category><![CDATA[Power Point Header and Footer]]></category>

		<category><![CDATA[software]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2008/04/30/set-powerpoint-header-and-footer-on-handouts/</guid>
		<description><![CDATA[To get headers and/or footers on Powerpoint handouts: View &#62; Master &#62; Handout Master. You can move the content around and modify where the header/footer is displayed.
]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/04/30/set-powerpoint-header-and-footer-on-handouts/feed/</wfw:commentRss>
		</item>
		<item>
		<title>College Closed; Computer Labs Closed</title>
		<link>http://helpdesk.project.dyc.edu/2008/03/20/college-closed-computer-labs-closed-2/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/03/20/college-closed-computer-labs-closed-2/#comments</comments>
		<pubDate>Thu, 20 Mar 2008 15:54:07 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[schedule]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2008/03/20/college-closed-computer-labs-closed-2/</guid>
		<description><![CDATA[The college is closed May 26 and July 4, 2008.
]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/03/20/college-closed-computer-labs-closed-2/feed/</wfw:commentRss>
		</item>
		<item>
		<title>printer spitting out blank pages?</title>
		<link>http://helpdesk.project.dyc.edu/2008/01/28/printer-spitting-out-blank-pages/</link>
		<comments>http://helpdesk.project.dyc.edu/2008/01/28/printer-spitting-out-blank-pages/#comments</comments>
		<pubDate>Mon, 28 Jan 2008 14:10:55 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[printing]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2008/01/28/printer-spitting-out-blank-pages/</guid>
		<description><![CDATA[We have had a problem with several of our printers spitting out blank pages (or mostly blank pages with some strange characters at the top of the page).
We are asking for your help in cutting down on wasted paper&#8211;please press the orange Stop button on the printer when you see blanks coming out. If you [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2008/01/28/printer-spitting-out-blank-pages/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Backup Copies of Your Files: Don&#8217;t Learn the Hard Way</title>
		<link>http://helpdesk.project.dyc.edu/2007/11/28/backup-copies-of-your-files-dont-learn-the-hard-way/</link>
		<comments>http://helpdesk.project.dyc.edu/2007/11/28/backup-copies-of-your-files-dont-learn-the-hard-way/#comments</comments>
		<pubDate>Wed, 28 Nov 2007 18:01:55 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[how-to]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2007/11/28/backup-copies-of-your-files-dont-learn-the-hard-way/</guid>
		<description><![CDATA[Our message to stop using floppy disk has gotten out there, and it seems just about everyone has started using USB drives to save their files.
But USB drives by themselves are not sufficient, because they can be lost, stolen, and in rare cases stop working properly. Without a backup copy of your files, your work [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2007/11/28/backup-copies-of-your-files-dont-learn-the-hard-way/feed/</wfw:commentRss>
		</item>
		<item>
		<title>STACI access problem: SOLVED</title>
		<link>http://helpdesk.project.dyc.edu/2007/08/20/staci-access-problem-solved/</link>
		<comments>http://helpdesk.project.dyc.edu/2007/08/20/staci-access-problem-solved/#comments</comments>
		<pubDate>Mon, 20 Aug 2007 15:59:36 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[passwords]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2007/08/20/staci-access-problem-solved/</guid>
		<description><![CDATA[Several students have called today to ask about the problem with their STACI login. The problem isn&#8217;t that the STACI server is offline, it&#8217;s that the address on the webpage is slightly incorrect.
If you need to login to STACI, go to https://student.dyc.edu/staci/.
We can&#8217;t issue STACI passwords by phone, you must either come to the office [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2007/08/20/staci-access-problem-solved/feed/</wfw:commentRss>
		</item>
		<item>
		<title>printing services</title>
		<link>http://helpdesk.project.dyc.edu/2007/08/14/printing-services/</link>
		<comments>http://helpdesk.project.dyc.edu/2007/08/14/printing-services/#comments</comments>
		<pubDate>Tue, 14 Aug 2007 17:02:12 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[printing]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2007/08/14/printing-services/</guid>
		<description><![CDATA[The computer labs are equipped with black-and-white laser printers that print on both sides. You may select single-sided printing on a per-print-job basis.
The college printing policy is to permit only two copies of academic work (one to turn in to your professor, one for you to keep). Students are not to print multiple copies as [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2007/08/14/printing-services/feed/</wfw:commentRss>
		</item>
		<item>
		<title>how to chat with IM services</title>
		<link>http://helpdesk.project.dyc.edu/2007/08/08/how-to-chat-with-im-services/</link>
		<comments>http://helpdesk.project.dyc.edu/2007/08/08/how-to-chat-with-im-services/#comments</comments>
		<pubDate>Wed, 08 Aug 2007 15:36:57 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[IM]]></category>

		<category><![CDATA[chat]]></category>

		<category><![CDATA[how-to]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2007/08/08/how-to-chat-with-im-services/</guid>
		<description><![CDATA[Many people choose to use instant messaging (IM) to chat with other people instead of using the phone or email to communicate. The computers in the computer lab do not allow student users to install any programs, such as a chat or IM program, so we have found an alternative in the web-based chat program [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2007/08/08/how-to-chat-with-im-services/feed/</wfw:commentRss>
		</item>
		<item>
		<title>IM (chat) support</title>
		<link>http://helpdesk.project.dyc.edu/2007/08/07/im-chat-support/</link>
		<comments>http://helpdesk.project.dyc.edu/2007/08/07/im-chat-support/#comments</comments>
		<pubDate>Tue, 07 Aug 2007 16:47:58 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[IM]]></category>

		<category><![CDATA[chat]]></category>

		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2007/08/07/im-chat-support/</guid>
		<description><![CDATA[We are now providing support via instant message chat. This means if you are in one of our labs and don&#8217;t want to walk to our office to ask us a question you can simply IM us instead. We have accounts for all the major chat networks:

AOL Instant Messenger: DYC AC
Yahoo Messenger: ACAC
MSN Messenger: DYCAC@hotmail.com
Google Talk: DYCAcademicComputing

If [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2007/08/07/im-chat-support/feed/</wfw:commentRss>
		</item>
		<item>
		<title>how to use this website</title>
		<link>http://helpdesk.project.dyc.edu/2007/07/31/how-to-use-this-website/</link>
		<comments>http://helpdesk.project.dyc.edu/2007/07/31/how-to-use-this-website/#comments</comments>
		<pubDate>Wed, 01 Aug 2007 02:36:53 +0000</pubDate>
		<dc:creator>Thomas Woods</dc:creator>
		
		<category><![CDATA[how-to]]></category>

		<guid isPermaLink="false">http://helpdesk.project.dyc.edu/2007/07/31/how-to-use-this-website/</guid>
		<description><![CDATA[Categories
This web site is constructed with &#8220;categories&#8221; of pages, and those categories are listed in the menu on the left side of this page. If you&#8217;re looking for help in a specific category, click on the link for that category, and the web site will show you several &#8220;posts&#8221; of information in that category. You [...]]]></description>
		<wfw:commentRss>http://helpdesk.project.dyc.edu/2007/07/31/how-to-use-this-website/feed/</wfw:commentRss>
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